Windows 10: Issue With Device Currency and Intel Graphics Drivers

Recently, a problem has been reported in Windows 10 devices where the device's currency might not display correctly or be used for transactions. This issue is affecting applications that retrieve the device's currency information for purchases or other financial transactions.

The root cause of this problem is related to the update KB5019959 or later, which was released earlier this year. The update changed the default currency in Windows devices with a locale set to Croatia from the Kuna to Euro. However, some devices with Intel graphics drivers installed might not be able to display the correct currency.

The affected apps are mostly used in enterprise environments, and home users of Windows 10 are unlikely to experience this issue. Devices using updated Intel graphics drivers with versions later than 30.0.101.1190 are not affected by this problem and already have the necessary resolution installed.

To mitigate this issue, you can install an Intel graphics driver with a version later than 30.0.101.1190. Additionally, if your device manufacturer does not offer a driver later than 30.0.101.1190, you can download and install the latest Intel graphics driver from Intel's official website.

It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. You can also check the List of Drivers for Intel Graphics for information on how to download and install the latest available driver.

In some cases, you might receive an error with apphelp.dll from apps using DirectX after installing KB5019959 or later updates. This is because the update affects apps that use DirectX or Direct3D to render part or all of their content.

The issue might occur intermittently and only affect a small number of enterprise apps that rely on these graphics technologies. Microsoft is working on a resolution and will provide an update in an upcoming release.

In conclusion, if you are experiencing issues with device currency and Intel graphics drivers on your Windows 10 device, you can follow the workarounds mentioned above to resolve the problem.

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